Return Policy
15-Day Refresh Guarantee 🌿
We want your SmoothSail lighting to illuminate your space with joy. If it doesn't quite match your vision, we'll help you find perfect harmony. No questions asked.
Step 1: Pack Thoughtfully
Use original packaging when possible. For breakables, we recommend:
✓ Bubble wrap cushioning
✓ Cardboard reinforcement
✓ Fragile stickers
Step 2: Ship Free
We'll cover return shipping for orders over $150. For smaller orders, print your label here: Generate Return Label
Step 3: Get Your Funds
We process refunds within 3 working days after inspection. You'll see the credit in:
💳 Card payments: 5-7 biz days
📲 Digital wallets: Instant
Free Refurbishment
We'll professionally clean and inspect all returned items before restocking
Extended Window
15 days from delivery date (most e-commerce sites offer only 30 days)
Personal Concierge
Contact [email protected] for priority handling